Saturday, May 28, 2005

KM: Four Obstacles to Overcome

There are four pitfalls to avoid in implementing a successful knowledge management program at your company. This article from the Harvard Management Update reveals what they are.

Knowledge management (KM) continues to be trendy and appealing — a recent conference in San Antonio, Tex., drew some 250 people from 109 companies — but so far it's a concept with a checkered career. A handful of organizations, such as the World Bank and Xerox Corp., have developed robust programs for sharing knowledge that are by now well integrated into everyday operations. But many others have launched initiatives that start with a bang and end with a whimper. According to Houston-based American Productivity & Quality Center (APQC), which has conducted several studies of KM, most programs are in danger of getting stuck in the pilot phase.

Complete article at HBR

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