KPO: Whats Cooking Up There

A growing number of Indian companies believe that the next big opportunity waiting to be tapped is knowledge services (KS) - also known as knowledge process outsourcing (KPO). Knowledge services involve the efficient use of IT tools and techniques to create, collect, and synthesize data and information to improve decision-making.

Over the years, BPO has proved that standard process-oriented work can be outsourced to destinations like India, Philippines, Brazil, Russia and China. Knowledge services will enable organizations to move from BPO to KPO, where a highly skilled pool of knowledge workers can deliver results that require decision-making and perspective analysis.

The knowledge services market is expected to hit US $17 billion (Source: Industry) by 2010, and should offer new opportunities to professionals like MBAs, CFAs, PhDs, lawyers, doctors, statisticians, economists and other knowledge professionals. However, as the industry matures and new services are defined, this market projection could be revised upward to the region of $50 billion. It is estimated that Indian KPO providers could provide direct employment to 300,000 people by the end of 2010.

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