OD and KM : Gautam Ghosh

I've been thinking over the last few days...that traditional approaches to KM have followed the two approaches that are doomed for failure. These are the1. Expertise approach - The assumption being that people in the 'client' organization do not know anything and it's the expert's job to make them aware. The expert mostly does not do any implementation of his/her recommendations.2. The pair of hands approach. The 'client' is aware of what needs to be done, but lacks the time or money or both to develop the necessary skills. This is the approach most often taken by IT consulting organizations, and this is the reason that while KM systems often come up they are rarely successful. That's because the 'client' is usually the top management and not the user of the system.

Complete article on Gautam's Blog

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